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FAQ

1.How do I cancel or change an order?
To cancel or change your order, or to change the shipping address or method for your order, contact customer service by email.

2.How long it will take for me to receive the order?
It usually take 1-2 days for us to preparing your goods to ship after paid,and the ship time takes about 5-7 days.

3.What forms of payments do you accept?
Credit Cards – Visa, MasterCard
Or you can pay it by western union(you can email us to know the details).
You can enter your credit card number via our secure server with the assurance that all information is secure and safe.

4.How do I know the coach bags in stock or not?
Please contact our customer service to get our inventory stock list by email or we will email you if the goods is out of stock.

5. Will I need to sign for my order on delivery?
Yes, all deliveries must be accepted in person and signed for on delivery. If you are not in when the item arrives, the courier will leave you a card and you can ask to arrange another day for delivery.

6.How can I track my order?
You can email us to get the tracking number once your order is successful.

7.Shipments come to our country? Could I needs pay customs duties?
We offer fast shipping to many country by EMS, no any tax fee!

8.Do you server secure? Through the Internet submission credit card material security?
We Coach Outlet Store is hosted by United States Networks. Their servers are extensively tested against security exploits. All unnecessary services are disabled, all security patches are up-to-date, and servers are audited regularly for attempted break-ins. Their systems administrators actively maintain awareness of new security developments. Their custom network monitoring systems ensure that attacks are identified and responded to promptly.

9.How can I get the coupon?
In the special holidays or wholesale, we will give coupons to customer for long cooperation or compensation.

10.Do you do wholesales business?
Yes, welcome wholesales business, please contact us by email for timely information.

11.How do I place an online order?
1. Find an item that you are interested
2. Click the "Add To Cart" button on any items and product detail page, to the right of the price,choose the right size.
3. If you want to buy more items, click the "Back To Shopping" button.(The item you choosed first will be autosaved.)
4. Click the "Go To Confirm" button and fill the information of your order.(Please make sure your shipping address is correct,your email is available,and your phone number can be connected)
5. You can confirm your payment information and choose your payment method. Enter your redemption code if you have any.
6. Review the order information before submitting. You need to fill in your credit card information and make sure that the information is authentic and matching.

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